The hotel was clean and staff were all accommodating. Our room was neat and practical with TV, lovely purple curtains plus fridge, slept well.

The convenient central location close to a sanctuary and a cathedral was a great feature of this place.

I had huge and big size room with clean bathroom. I had coffee & tea making facilities and a microwave oven.

The accommodations are practical, clean, and offer fantastic views, conveniently located next to a railway station.

The patron's sensitivity to our needs was mind-blowing! Arriving late and hungry, they offered us a free snack of cheese, bread, and charcuterie. The charming and comfortable room had a large space and a small kitchen with all utensils. The location, just a 2-minute walk from the train station, was super convenient. The street view from the room was jaw-droppingly nice. The proximity to the Grotto and multiple restaurants was a huge plus. The value for money was EXCELLENT, with great facilities like free Wi-Fi, a flat-screen TV, a lift, and an electric kettle. We also enjoyed the continental breakfast and appreciated that pets were allowed. The air conditioning worked perfectly, better than some big-name hotels we've stayed at. We would definitely stay here again!

Well we have stayed at this hotel a few years ago and were very pleased with it, again we stayed for 7 nights with no problems. The staff were excellent and could speak very good english. €1.20 bus ride from town center at the hotel door. Also at the door is the Gare Lourdes SNCF Train station giving a good service. €11 return train to Pau. The hotel reception is not manned H24, however this was not a problem as door entry is by keycode. Do let them know by email if you intend arriving after 7.30pm as the staff will give you the key code and safebox code where they will deposit the room keys. 100% Happy and will return.

The room was basic but fine for a two night stay. Staff were very friendly. The kitchenette was good & the free wi fi worked well in our room. The location was good right next to the train station but if I was going again to see the Grotto & Basilica I would stay closer to them as it was a half hour walk & hilly to get there. We loved the food & service at the Vietnamese restaurant Chez Ly across the road.

On the second day the only service in our room was clean towels. Breakfast was very limited. Short reception hours.

My room was bright and huge with lovely purple curtains. The location was exceptional, close to the attractions like a church and a sanctuary, and others.

The rooms were clean and spacious, with nice bathrooms and plenty of natural light. The hotel's location was perfect for getting around the area easily, without needing a car. it had some impressive facilities, such as a bar area, which was great for getting a drink before heading out.

The downside of staying here was the terrible customer service. The staff were unfriendly and unhelpful, and seemed more interested in chatting amongst themselves than attending to guests.

Location was good for travel links i.e next to railway station ect. And the mini kitchen was useful.

Breakfast choice was limited,no staff available when needed.

All about, especialy the friendly ambient

Great location - close to the train station and easy access to nearby attractions. , the rooms were equipped with a microwave and a stove which came in handy for preparing meals. The staff was friendly and helpful in giving recommendations for nearby restaurants.

The room could have been cleaner. The curtains and blankets appeared dingy and some areas needed more thorough cleaning.

We enjoyed our stay in your glorious hotel, which was on a pilgrimage to our lady of Lourdes.prefered a kettle to boil water for tea & coffee & a kitchen knife for cutting meat & vegetables for cooking.

No plug connection to recharge camcorder.

very small rooms almost spartan floored looked like it needed cleaning when switching of bedside light crackling noise like it was shorting

This hotel is a great value for money, especially considering its convenient location just beside the train station. The rooms are spacious, with kitchen facilities and comfortable twin beds. Some rooms even offer a fantastic view of the train station. The breakfast provided for the price is satisfactory, with a decent selection of options.

No aspect of this hotel needs improvement, all was fine.